Shipping

 

Free shipping Australia Wide*

Shipping to all capital cities in Australia is included in the dress rental fee. *If you live in a regional or remote area of Australia we might need to charge you a small fee for any extra postage costs. If this applies to you feel free to contact us on hello@justonce.com.au and we will calculate any additional postage fees for you.

 

Shipping Method & Tracking

Just Once uses a variety of different postal services and couriers to deliver our dresses – depending on the timing required to get your dress to you and your location. All methods are tracked so we are able to ensure your dress arrives safely with you and on time.

 

Delivery Date

Your dress will arrive either on the date you selected or before. If you haven’t received your dress by 5pm on your selected date please contact us at hello@justonce.com.au and we will investigate what has happened and rectify the situation as quickly as possible.

Delivery Instructions

Please ensure that there will be someone at the address you have provided who will be able to sign for your delivery. Unfortunately our couriers can’t deliver to PO boxes. If there is no one to sign for the delivery the courier may leave the dress on your door step or leave a card with details on how you can collect it. We’ve found that having your dress delivered to your work is usually the safest option.

 

Damage & Loss

Just Once is not liable for loss or damage that occurs whilst the dress is in transit.

 

Returns

A prepaid express post satchel will be included with your dress. Place your dress in the satchel on or prior to the 4th day of rental and take it to an Australia Post or Express Post box (the yellow ones). Make sure you have handed it over prior to 5pm to ensure the dress arrives back on time.